Q: What types of merchants are PurePayments able to sign up?

A: PurePayments’ multiple banking relationships allow it to place more types of businesses than any one processor. The merchant banks that work with us process credit and debit card transactions for more than 4,000,000 traditional and Internet businesses. Whether you are building an e-commerce Web site, a traditional brick-and-mortar business or a mail order/telephone order business, you will want PurePayments to place a merchant account for you, which enables you to accept credit cards and/or ATM/debit cards as payment for customer purchases.

Q: How long before I can accept credit and/or ATM/debit cards (i.e., the account is live)?

A: Once your merchant account is approved, which usually takes two business days, you will be able to accept cards the very next business day.

Q: I’m not sure what terminal, equipment or software I should buy. What is best for my business?

A: Whether you are starting a new business or expanding an existing one, PurePayments has the payment solution to support your processing needs. PurePayments, and it’s participating partner banks, serve traditional and Internet businesses, as well as restaurants, mail order/telephone order and home-based businesses, to name a few. In addition, we are experts at placing those hard accounts, such as start ups, adult businesses, and “grey market” businesses, like on line pharmacies.

Q: How does a merchant account integrate with my Web site?

A: To manually enter credit card transactions, you do not need any additional integration. You log on to a secure Web site and complete the credit card transaction using your virtual terminal. If you require additional automation, all our merchant accounts can be easily integrated into most shopping carts.

Q: Can I be approved if I have bad credit or no credit?

A: We approve 98% of all merchants.

Q: How do I get my money?

A: There are four steps to getting your money—initiating, authorizing, completing the transaction and receiving your funds.

Step 1—Initiating the transaction to verify that a card is active and within the approved spending limit:
Brick-and-mortar and retail or restaurant environments—swipe the card or key in the number through a point-of-sale terminal (i.e., card is physically present).
Mail order/telephone order environments—enter the card identifiers the customer has provided you by mail, telephone or fax (i.e., the card is not present).
Internet environment—Customer provides your Web site with card identifiers (i.e., card is not present).

Step 2—Real-time authorizing, which reduces chargebacks and catches card-entry errors: Credit card number is entered. Terminal or software transmits the credit card number and expiration date and sales total to the merchant bank. The merchant bank thenl transmits data to customer’s credit card-issuing bank. Customer’s issuing bank approves or declines the transaction.

Step 3—Completing the transaction:
Merchant’s terminal or software transmits transaction details to the merchant bank in a batch at close of the business day.
The merchant bank then forwards transactions to each credit card company, which redirects the transactions to appropriate banks. Bank debits credit cardholder’s account and credits the merchant bank.

Step 4—Receiving your funds:
The merchant bank credits your merchant account, usually within two to four business days, and the funds are directly deposited into your checking account.

Q: When do my transactions get funded?

A: Usually within two to three business days.

Q: How is my money protected?

A: All our participating merchant banks are equipped to address the key protection issues of both traditional and Internet merchants, including fraud, loss prevention and chargebacks. They use state-of-the-art security technology, and the Secure Payment Gateways uses Secure Sockets Layer (SSL) technology—designed to protect all merchant and payment information.

Q: What if I need help with my account?

A:All our participating banks have customer service representatives available to serve you 24 hours a day, 7 days a week.